Pulse Planner-Service Degradation

Incident Report for Pulse

Resolved

The Pulse Planner service degradation has been addressed and all services are back to normal. Apologies for any inconvenience this may have caused you.

Posted Apr 20, 2021 - 13:02 CEST

Update

Simulations are now running as expected. The progress bar issue is not yet fully resolved. We will provide our next update by 14:00 CEST.

Posted Apr 20, 2021 - 12:59 CEST

Identified

We are experiencing a service degradation with Pulse Planner. Simulations are stuck in status Queued and the progress bar (on the Campaign overview page) is coloured in red or yellow instead of green. Our engineers are actively working on a solution, we will provide an update within the next hour.

Posted Apr 20, 2021 - 11:49 CEST

This incident affected: Forecasting.